This Privacy Policy explains in a transparent manner how IOPAY processes personal data related to access to and use of its websites, platforms, products, services, service channels, registration processes and other interactions with users, customers, representatives, partners and visitors
1. Who we are
IOPAY S/A Payout Institution, registered with CNPJ No 19.786.646/0001-74, with its registered office at Av. Nove de Julho, 4877, 2o andar B, Jardins, São Paulo/SP, offers infrastructure, technology and solutions for payment transactions.
2. What data can we process
In accordance with the relationship with IOPAY, we may process registry and identification data, contact data, professional and business information, data necessary for registration and verification processes, technical and security records, IP address, device identifiers, navigation information, access records and data related to interactions with our products and channels.
Where necessary for the provision of services, compliance with legal or regulatory obligations, fraud prevention and security of operations, other categories of data may be processed in accordance with the applicable purpose and legislation.
3. For what purposes do we use personal data
- to make available, operate, maintain and improve our products and services;
- carry out registration, authentication, validations and security checks;
- support and respond to requests;
- prevent fraud, abuse, incidents and unauthorised access;
- comply with legal, regulatory, contractual and determinations of competent authorities;
- maintain audit, security, attendance and operation records;
- carry out technical, statistical and performance analyses;
- to send communications relating to products and services and, where applicable, commercial communications;
- to protect IOPAY rights of its customers, users, partners and third parties.
4. Legal basis
The processing may take place on the basis of the legal bases provided for in Law No 13.709/2018, including, as the case may be, performance of a contract or preliminary proceedings, compliance with a legal or regulatory obligation, regular exercise of rights, legitimate interest, fraud prevention and security of the holder, credit protection and consent.
5. Sharing of data
Data may be shared, where necessary, with providers of technology, infrastructure, security, fraud prevention, storage, service, analytics, financial institutions, banks, acquirers, accreditors, payment institutions, arrangements and other participants or providers involved in the provision of contracted solutions.
Share-up may also take place where necessary for compliance with a legal, regulatory or determination of competent authority, or for the regular exercise of rights.
6. Storage and retention
Data shall be kept for the period necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory deadlines, audit needs, fraud prevention, security, rights defence and other legally permitted scenarios.
7. Security
IOPAY shall take technical, administrative and organisational measures to protect personal data and the environment under its responsibility, taking into account the nature of the information, the risks involved and the characteristics of the operations carried out.
8. Cookies and similar technologies
The website uses cookies and similar technologies for essential functionality and, according to user preferences, for analysis, performance and marketing Preferences can be changed at any time through the option Cookie preferences
available at the website footer
9. Rights of the holder
Under applicable law, the holder may request, among other rights applicable to the case, confirmation of the existence of processing, access, correction, information about sharing, anonymization, blocking or deletion where possible, portability under the regulations, opposition where applicable and revocation of consent.
10. How to Talk to Us
Requests related to privacy and data protection can be sent through IOPAY's official channels:
11. Updates to this policy
This Policy may be updated to reflect legal, regulatory, technological, operational or related changes to IOPAY products and services. The current version will be made available on the company's official channels
